How do I return an item? Returning Merchandise We have a modestly liberal return policy. If it doesn't work in your scope, due to in or out travel requirements, we'll take it back for exchange, upgrade, or refund. Or if it is defective, or you ordered the wrong focal length or we accidentally shipped you the wrong eyepiece. Or if you needed glasses-friendly eye relief and the eyepiece doesn't work with your glasses. But be aware we are not a rental service and eyepieces are not sold under a "guaranteed satisfaction" policy. Products must appear unused and be packaged in original product packaging and have been purchased fairly recently (we understand about gifts and delays in use because of weather), preferably within the last 30 days. You will be responsible for any freight charges to return the product. We do not accept CODs. We also do not refund the initial freight amount because we cannot get reimbursed for the expenditure. Refunds will customarily be made in the same manner as your original payment. If you have changed credit cards, we pay make a refund by check since our system doesn't allow a refund to a different credit card than the one used on the original purchase. Defects will be customarily exchanged, but could be upgraded or refunded at your choice. We do not charge freight for replacement of defects; nor would there be freight charged on the second order if you upgraded the product from the returned defect. We hope we will have given you good enough advice before your purchase that you will be satisfied with the product(s) you purchased. Whatever the reason for a return: Please contact us for more information on returning an item. Thank you, and clear skies! Our phone numbers are 1-855-4EYEPIECE (Toll-free) or 310-904-6401 ( Local). Thanks for understanding. Don Pensack, owner. Return Address (but call or write first): EyepiecesEtc.com 1200 N. Kenter Ave. Los Angeles, CA 90049-1318